FAQ

We are dedicated to providing the best experience, knowledge and support during every step of your journey to living a healthy and productive lifestyle. Please provide detailed information of any specific situation you may have.

We are comitted to rewarding those who are ready to join our team and surround themselves with friends and family. Contact us now to learn more about our referral program and get yourself rewarded for your loyalty.

PayPal, We also accept Visa, Mastercard, American Express, Discover and payments from PayPal available funds through PayPal. If you are making any type of PayPal payment, please select "PayPal" as your payment option at checkout. Upon submitting your order, you will be taken directly to PayPal to submit payment for your order.
Please note that PayPal orders can ONLY be shipped to a confirmed address on the PayPal account. The address that you choose in PayPal when making your payment is the address where the order will be shipped. We will not accept requests to change the shipping address on PayPal orders.

You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error you received an incorrect or defective item, etc. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (4 to 9 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply email our customer service at support@concentrixfit.com and a Concentrix Representative will be happy to assist you with your return. The Customer Service representative will provide the detail oriented information which will be sent to you via email and/or mail. Once you receive the detailed information, please place the items you are returning in the original box and affix the return information with the old shipping label. If the return label is for FedEx, please drop the package off at your nearest FedEx Authorized Shipping Station. If the return label is for USPS, please place the return item in your mailbox, hand it to your postal carrier or drop it off at any United States Postal Service Station or pickup box. When your return reaches our facility, we will process a refund to the Credit Card within 1 to 3 Business Days. We will only be able to return funds to the Credit Card or Debit Card that was used when you placed your order. It is always wise to obtain a tracking number for your shipping item to secure a great customer satisfaction.